Public Offer

for the provision of informational and consulting services

as of June 5, 2025

Client	a person who personally or through a representative expresses a desire to use the services of the Contractor under the terms of this Offer
Contractor	Maria Vladimirovna Chebykina, a self-employed professional income taxpayer, TIN: 745312067702, trippers.guides@gmail.com

In accordance with clause 2 of Article 437 and clause 3 of Article 438 of the Civil Code of the Russian Federation (RF CC), in the event of acceptance of the terms below and payment for services, the person accepting this Offer becomes the Client.

The Contractor reserves the right to amend the terms of the Offer by posting its updated version on the Website. The effective date of the updated version is the date of its publication on the Website.

Terms and Definitions

Website — the website at: https://trippers.io
Platform — the technical and informational system enabling the publication and sale of Useful Materials, organization of Consultations, interaction between the Client and the Contractor, and access to the Personal Account.
Acceptance — full and unconditional acceptance of the terms of the Offer by the Client. Acceptance is the combined execution of all of the following actions:
- familiarization of the Client with the Offer;
- registration/creation of a personal account on the Website; and/or
- payment for the Contractor's Services.
The Client understands that acceptance of the Offer as described in this clause is equivalent to entering into a contract on the terms set out in the Offer.
Services — informational and consulting activities, including:
- holding a Consultation; and/or
- providing access to Useful Materials.
Consultation — an individual online session or written consultation conducted by the Contractor within their area of expertise (including but not limited to — travel, route planning, local recommendations, etc.) within the time and format specified on the Website.
Useful Materials — electronic materials posted on the Website by the Contractor (including but not limited to: guides, checklists, travel books, custom itineraries, location and service lists) intended for personal use by the Client.
Mailing — automated sending of emails, SMS messages or messages via messengers (WhatsApp, Telegram, etc.) by the Contractor to the Client’s email address or mobile number.
Fee – the cost of the corresponding Service set at the time of its order and payable by the Client.

Subject of the Offer
1. The Contractor undertakes to provide Services to the Client for a Fee, including:
  1. conducting a Consultation; and/or
  2. providing access to Useful Materials posted on the Website.
2. All Services are rendered personally by the Contractor. In certain cases, with the Client’s consent, the Contractor may involve other specialists/authors.
3. Detailed descriptions of the Services, including format, duration, method of delivery, and cost, are posted on the Website and are considered an integral part of this Offer.
4. The Parties acknowledge that their relations arising under this Agreement do not fall under the provisions of Law No. 2300-1 “On Protection of Consumer Rights.” These relations are governed solely by this Agreement and the Civil Code of the Russian Federation.
Contractor's Fee and Payment Procedure
1. The Service cost is set by the Contractor depending on the scope of Services provided. The cost of additional Services is determined by agreement between the Contractor and the Client, and with third parties authorized by the Contractor.
2. The Client independently pays any fees of banks and payment systems related to transferring funds to the Contractor’s account and is responsible for the accuracy of their payments. The Contractor does not reimburse transaction costs in case of a refund.
3. The Client pays for Services via:
  1. bank transfer to the Contractor’s account;
  2. payment systems (Prodamus, YooKassa, Robokassa, CloudPayments, UnitPay, etc.);
  3. or any other method additionally agreed upon by the Parties.
4. By paying for Services, the Client agrees to the price valid on the payment date. If the Client does not agree, they should not pay.
5. The Client’s payment obligation is deemed fulfilled when funds are fully credited to the Contractor's account.
6. The Contractor may change the cost of Services that have not been prepaid, including the schedule and content of Services.
Procedure for the Provision of Services
1. Consultations are conducted online on a platform selected by the Contractor.
2. The Consultation duration is 60 (sixty) minutes. If ended earlier due to the Client's initiative or other reasons beyond the Contractor's control, the Service is considered fully rendered and the fee is not refundable. The duration may be extended at the Contractor’s discretion or upon Client’s request for an additional fee.
3. The Client may reschedule once, with notice given at least 24 hours in advance. If the deadline is missed or the Client requests more than one reschedule, the Consultation is considered delivered.
4. A written summary of the Consultation is provided within 2 (two) business days afterward.
5. Written consultations are provided in the form of personalized advice and comments on questions submitted by the Client. The response is sent via email, messenger, or another method specified by the Contractor.
6. The deadline for the written consultation is set by agreement of the Parties and begins upon receipt of all necessary information from the Client.
7. If the Client fails to provide sufficient data, the deadline may be extended by a reasonable time needed for analysis.
8. Written consultations are prepared based on the Client’s request, in a connected text format with a description and recommendations. They may be based on a pre-agreed topic or questions submitted within 3 (three) calendar days after payment.
9. Useful Materials are provided electronically after payment confirmation. Access may be granted through a personal account, via a link, or another method chosen by the Contractor.
10. The access deadline is no more than 3 (three) business days after payment unless otherwise specified or agreed upon.
11. Useful Materials are for personal use only. Sharing, publishing, copying, distributing, or using them for public or commercial purposes without the Contractor’s written consent is prohibited.
12. If technical issues prevent access, the Client may contact the Contractor, who shall resolve the issue within a reasonable time or provide alternative access.
Acceptance of Services. Refund Policy
1. No service acceptance certificates are issued or signed. Services are deemed provided upon:
  1. conducting the Consultation;
  2. sending the Written Consultation;
  3. granting access to Useful Materials;
  4. or other actions under this Offer.
2. The Consultation is deemed provided and accepted upon its conclusion or, if missed for reasons beyond the Contractor’s control, upon sending the meeting link. The start date is the scheduled date agreed upon by the Parties.
3. Services are deemed delivered if the Client fails to notify about cancellation on time, is over 20 minutes late for a Consultation under 60 minutes, or late more than a quarter of any other planned event.
4. The Written Consultation is deemed delivered and accepted when the Contractor sends the document via messenger, email, or other agreed method.
5. The provision of Useful Materials is considered fulfilled once the file, link, or access is provided, regardless of whether the Client has accessed or read the content.
6. If the Client cancels after the start of Services or under the conditions of items 4.2 – 4.5, no refund is given.
7. If the Client cancels before the Service begins, the Contractor refunds the payment minus a 15% fee within 5 business days. The obligation is fulfilled when funds are debited from the Contractor’s bank account.
8. Upon refund request receipt, the Contractor ceases providing Services.
9. Refunds are issued only if the Client submits a signed request via email or messenger.
10. The refund request must include:
  1. Client’s personal details (full name, passport data, address, phone, email)
  2. Date and amount of payment
  3. Reason for refund
  4. Payment account details
  5. Attachments, date, signature, and printed name
11. The Contractor shall respond to a refund request within 10 (ten) calendar days of receipt.
12. Refunds are made via bank transfer to the Client’s account as specified.
13. The Client agrees that payment providers may charge fees for processing refunds.
14. The Contractor does not issue refunds to third-party accounts or e-wallets unless otherwise agreed in advance.
Liability of the Parties
1. The Contractor is not liable for failure to provide Services due to reasons beyond their control, including:
  1. Client’s internet connectivity issues;
  2. Client’s lack of technical compatibility with platforms;
  3. payment delays or failures;
  4. any technical malfunctions in telecom, IT, or electrical systems.
  In such cases, Services are considered properly provided and must be paid in full.
2. The Contractor is not liable for the accuracy of Client-provided information and does not guarantee results based on incomplete or incorrect data. The Client is responsible for their data accuracy.
3. The Contractor is not liable for the Client’s subjective dissatisfaction with the Services. Disagreement with recommendations is not grounds for a refund or quality claim.
4. All recommendations and materials are informational and not universal solutions. The Client applies them at their own discretion and risk.
5. The Contractor does not guarantee any specific outcome. The result depends on many factors beyond their control.
6. All decisions made by the Client based on the provided information are made at their own risk. The Contractor bears no responsibility for their consequences.
7. The Parties are not liable for failure to fulfill obligations due to force majeure: legal changes, government actions, blackouts, natural disasters, war, strikes, epidemics, hosting or internet outages, and other uncontrollable circumstances.
8. The Contractor’s total liability is limited to the actual fee paid for the affected Service. Only actual damages may be claimed. Lost profits are not reimbursed.
Intellectual Property
1. All materials provided by the Contractor — including but not limited to: written consultations, guides, texts, routes, lists, videos, images — are the Contractor’s intellectual property protected by Russian and international law.
2. The Client receives a non-exclusive, limited license for personal use only — no right to share, publish, copy, adapt, publicly reproduce, post online, or commercially use without prior written consent.
3. The Client may not create derivative works or use the materials in profit-oriented projects including but not limited to: courses, blogs, consultations, publications, and products.
4. The Client agrees not to use the materials in violation of the law, ethics, or third-party rights, and not to infringe on the Contractor’s copyright or related rights.
5. In case of violation of this section, the Client agrees to pay a penalty of 500,000 (five hundred thousand) rubles per violation, as well as compensate losses including lost profit.
Dispute Resolution
1. In case of disputes, the Parties shall resolve them through negotiation by sending a written claim. A response must be provided within 30 (thirty) calendar days.
2. If pre-trial settlement fails, either Party may file a lawsuit, which shall be reviewed at the Contractor’s location.
3. Applicable law – legislation of the Russian Federation.
4. The Parties recognize the legal validity of scanned documents, emails, and messages sent to the contact details in the Offer, equivalent to paper documents signed by hand.
5. Unless proven falsified, such correspondence is legally significant and admissible in court.
Term of the Offer and Termination Procedure
1. A new version of the Offer becomes effective upon publication unless otherwise stated in the Offer or changes.
2. If the Client disagrees with the updated Offer, they may unilaterally withdraw.
3. Continued use of the Contractor’s Services after changes implies acceptance of the new version.
4. The Contractor may unilaterally refuse to provide Services or suspend them in case of:
  1. violation of the Offer by the Client;
  2. infringement of the Contractor’s copyrights;
  3. violation of conduct rules during service (e.g., abusive language or disrespect toward the Contractor or their representatives).
  These are considered material breaches of the Offer.
  If the Contractor terminates due to such breach, no refund is issued. The paid amount is considered compensation and penalty. The Offer is terminated upon the Contractor’s notice, and access to the Services is revoked.
Contractor’s Details:
Maria Vladimirovna Chebykina
TIN: 745312067702
trippers.guides@gmail.com